SHIPPING
RETURNS
REFUNDS
SHIPPING
RETURNS
REFUNDS
Our Policies
Find our shipping and return & exchange policy
Shipping Policy
Once your order is placed, we source your hair directly from our vendor, a process that typically takes up to 4 business days. Upon arrival, each bundle is carefully inspected and packaged before being prepared for shipment. In select cases, items may already be in stock, which can shorten processing time.
PROCESSING TIME
Orders are processed within 5-7 business days from the date of purchase. This timeframe does not include transit time once your order has shipped.
SHIPPING METHOD
Orders are shipped via USPS, with an estimated transit time of 2-5 business days. Carrier and service level may vary based on package size and destination.
ORDER TRACKING
Once your order ships, you will receive a confirmation email containing your tracking information.
DELAYS
While we work diligently to meet our stated processing timelines, occasional delays may occur due to vendor availability or high order volume. Should your order be delayed beyond the timeframe listed above, we will notify you promptly.
Returns & Exchanges
Due to the nature of our products, Opaline does not accept returns or offer refunds. All sales are final. We do, however, offer exchanges under the conditions outlined below.
ELIGIBLE FOR EXCHANGE
Exchanges are accepted only in the following cases:
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Wrong Item Received
If you received an incorrect texture, length, or color, the item must be unopened, unaltered, and in its original packaging with tags attached to qualify for exchange.
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Manufacturing Defect
If your bundle shows a manufacturing defect (such as excessive shedding or tangling beyond normal wear), please contact us within 7 days of delivery with photos or video showing the issue. Since defects are often only visible after opening, hair does not need to be unopened to qualify, but it must not have been cut, colored, or altered in any way.
REPORTING WINDOW
Exchange requests must be submitted within 7 days of delivery. Please contact us at opalinehair@gmail.com with your order number, a description of the issue, and photos or video of the item.
EXCHANGE PROCESS
Once your request is reviewed and approved, we will provide instructions for returning the item to us. Upon receipt and inspection, we will process your exchange for the correct item or a replacement.
NON-EXCHANGEABLE ITEMS
Hair that has been installed, cut, colored, or altered in any way is not eligible for exchange under any circumstances.
Damages & Quality Issues
We take great care in inspecting and packaging every order before it ships, but issues can occasionally occur in transit. This section outlines what qualifies as a damage or quality issue and how to report it.
WHAT QUALIFIES
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Hair arrives visibly damaged due to shipping (crushed packaging, water damage, etc.)
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Excessive shedding or tangling beyond what is normal for the texture.
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Incorrect weight, length, or texture compared to what was ordered.
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Matting, dryness, or split ends present upon first opening, prior to any use.
WHAT DOES NOT QUALIFY
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Shedding or tangling resulting from improper care, styling, or maintenance.
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Changes in texture or pattern due to heat styling, coloring, or chemical processing after purchase.
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Normal wear consistent with extended or repeated use.
REPORTING REQUIREMENTS
To report a damage or quality issue, contact us within 7 days of delivery at opalinehair@gmail.com with the following:
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Order number
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A clear description of the issue
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Photos and/or video clearly showing the concern
Claims submitted without documentation, or submitted after the 7-day window, may not be eligible for resolution.
RESOLUTION
Once your claim is reviewed and approved, we will offer an exchange for the affected item in accordance with our Exchange Policy above. We do not offer cash refunds for damages or quality issues.